Status and Details

This page contains information about:

the status, ownership, approval, review and implementation of this version of this document
contact details for who can help with enquiries about application and interpretation and
a brief summary of changes between this and the previous version.

Because committees and positions can change over time, current information about policy approval pathways should be obtained from policies@melbournepolytechnic.edu.au.

Student Complaints and Appeals Procedure

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	6th December 2021	This is the date on which this version of the document came into effect.
Review Date	3rd December 2026	The next review of this document is scheduled to commence on this date.
Approval Authority	Chief Executive	The noted authority approved this version of the document. The Policy Framework Policy defines the current positions and committees that have authority to approve policies and procedures
Approval Date	3rd December 2021	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Implementation Officer	Karen Cook Manager Student Services	This is the designated subject matter expert and contact person for enquiries relating to content and implementation
Policy Owner	Cathy Frazer Executive Director People and Student Success	This is the member of Executive with responsibility for the document
Author	Karen Cook Manager Student Services	This is the author of record for this version of the document.
Enquiries Contact	Karen Cook Manager Student Services	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This is the first document to be published in Melbourne Polytechnic's new Policy Register. It is basically equivalent to the document that was approved and in effect at the time the migration occurred, except for the numbering system and references, which have been updated to align with the new formatting and current requirements.

Clauses Amended:Procedure: All

Version History

Edition 2: Frances Coppolillo, Chief Executive – 3/12/2021 – Student Complaints and Appeals Procedure updated with revisions made in response to recommendations from an internal audit of Melbourne Polytechnic’s Student Complaints and Appeals policy and procedures. Roles updated as per current organisational structure. Transfer to new procedure template.

Edition 1: Cathy Frazer, Director, Student Experience – 23/05/2017 – New Procedure.

The Student Complaints Policy and Procedure – B/SV/D/7/007 has been divided into a policy and separate procedure and revision to stages in Complaints and Appeals Framework.

09/10/2024: Position name changed from Executive Director Student Engagement International and Community Partnerships (EDSEICP) to Executive Director People and Student Success (EDPSS)