Status and Details

Status and Details

This page contains information about:

  • the status, ownership, approval, review and implementation of this version of this document
  • contact details for who can help with enquiries about application and interpretation and
  • a brief summary of changes between this and the previous version.

Because committees and positions can change over time, current information about policy approval pathways should be obtained from policies@melbournepolytechnic.edu.au.   

Student Complaints and Appeals Procedure

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 6th December 2021 This is the date on which this version of the document came into effect.
Review Date 3rd December 2026 The next review of this document is scheduled to commence on this date.
Approval Authority Chief Executive The noted authority approved this version of the document. The Policy Framework Policy defines the current positions and committees that have authority to approve policies and procedures
Approval Date 3rd December 2021 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Implementation Officer Karen Cook
Manager Student Services
This is the designated subject matter expert and contact person for enquiries relating to content and implementation
Policy Owner Cathy Frazer
Executive Director Student Engagement International and Community Partnerships
This is the member of Executive with responsibility for the document
Author Karen Cook
Manager Student Services
This is the author of record for this version of the document.
Enquiries Contact Karen Cook
Manager Student Services
General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This is the first document to be published in Melbourne Polytechnic's new Policy Register. It is basically equivalent to the document that was approved and in effect at the time the migration occurred, except for the numbering system and references, which have been updated to align with the new formatting and current requirements.



Clauses Amended:Procedure: All


Version History

Edition 2: Frances Coppolillo, Chief Executive – 3/12/2021 – Student Complaints and Appeals Procedure updated with revisions made in response to recommendations from an internal audit of Melbourne Polytechnic’s Student Complaints and Appeals policy and procedures. Roles updated as per current organisational structure.  Transfer to new procedure template.

Edition 1: Cathy Frazer, Director, Student Experience – 23/05/2017 – New Procedure.

The Student Complaints Policy and Procedure – B/SV/D/7/007 has been divided into a policy and separate procedure and revision to stages in Complaints and Appeals Framework.