Status and Details
This page contains information about:
- the status, ownership, approval, review and implementation of this version of this document
- contact details for who can help with enquiries about application and interpretation and
- a brief summary of changes between this and the previous version.
Because committees and positions can change over time, current information about policy approval pathways should be obtained from policies@melbournepolytechnic.edu.au.
This is the first document to be published in Melbourne Polytechnic's new Policy Register. It is basically equivalent to the document that was approved and in effect at the time the migration occurred, except for the numbering system and references, which have been updated to align with the new formatting and current requirements. Version HistoryStudent Complaints and Appeals Procedure
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
6th December 2021
This is the date on which this version of the document came into effect.
Review Date
3rd December 2026
The next review of this document is scheduled to commence on this date.
Approval Authority
Chief Executive
The noted authority approved this version of the document. The Policy Framework Policy defines the current positions and committees that have authority to approve policies and procedures
Approval Date
3rd December 2021
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Implementation Officer
Karen Cook
Manager Student Services
This is the designated subject matter expert and contact person for enquiries relating to content and implementation
Policy Owner
Cathy Frazer
Executive Director Student Engagement International and Community Partnerships
This is the member of Executive with responsibility for the document
Author
Karen Cook
Manager Student Services
This is the author of record for this version of the document.
Enquiries Contact
Karen Cook
Manager Student Services
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Clauses Amended:Procedure: All
Edition 2: Frances Coppolillo, Chief Executive – 3/12/2021 – Student Complaints and Appeals Procedure updated with revisions made in response to recommendations from an internal audit of Melbourne Polytechnic’s Student Complaints and Appeals policy and procedures. Roles updated as per current organisational structure. Transfer to new procedure template.
Edition 1: Cathy Frazer, Director, Student Experience – 23/05/2017 – New Procedure.
The Student Complaints Policy and Procedure – B/SV/D/7/007 has been divided into a policy and separate procedure and revision to stages in Complaints and Appeals Framework.